Moving Guide
AFTER YOUR MOVE
Claims
If you have a dispute about the charges or
loss/damage to your goods, you should first file a
written claim with your mover. Include in your claim
the specific amount of money or other solution you
are seeking. List enough information for the mover
to investigate your claim. Provide your mover with
any shipping documents and other information
requested. You must insure that your mover or his
agent receives your claim within 90 days of
delivery of the shipment. If your mover does not
receive the claim on time, your claim could be
denied. If your claim involves damaged goods, you
should preserve the containers and any damaged
goods so your mover may inspect them.
Mover’s Response to a Claim
Your mover must contact you within 20 days
(excluding Sundays and holidays) of receipt of your
written claim. Your mover has a right to inspect
containers or damaged goods within 30 days of
receiving your claim. Your mover must pay or deny
your claim, or make a firm settlement offer, within 90
days of receiving your claim. If you are not satisfied
with your settlement, you can contact TxDOT for
mediation or you may pursue the claim in a court of
law. Some movers may have mediation or binding
arbitration programs. Before using a program of this
type, be sure to determine if it restricts your right to
pursue your dispute with TxDOT or through legal
action.
Mediation by TxDOT
If you wish to file for mediation through TxDOT, you
must submit your request within 30 days after any
portion of your claim is denied. Additionally, if your
mover has not paid or denied your claim or made a
firm settlement offer within 90 days of receiving your
claim, you have 30 days to request mediation
through TxDOT. The mediation will be held by
telephone conferences, by written submissions, or
in person at TxDOT facilities in Austin, Texas. The
cost of the mediator is paid by TxDOT. If you and
the mover agree to a solution to your claim during
mediation, your dispute may be resolved. If you and
your mover do not reach an agreement through
mediation, you may pursue your claim through a
court of law.
Contacting TxDOT
You may contact TxDOT at any time for information
on household goods moves within Texas. Claims
are filed with your mover, and TxDOT does not
settle claims. However, TxDOT can advise you on
the claims handling process and does coordinate
the mediation of disputes. If you have questions
about moving within Texas or wish to make a
complaint about a mover, you may contact TxDOT
at 1-800-299-1700 (Select Option 3) or through our
website at www.txdot.gov.
Movers who transport shipments across state lines
follow the guidelines of the Federal Motor Carrier
Safety Administration. You may contact the Federal
Motor Carrier Safety Administration at: Federal
Motor Carrier Safety Administration, 400 7th Street
SW, Washington D.C. 20590, or by telephone at
1-800-832-5660.
AFTER YOUR MOVE
Claims
If you have a dispute about the charges or
loss/damage to your goods, you should first file a
written claim with your mover. Include in your claim
the specific amount of money or other solution you
are seeking. List enough information for the mover
to investigate your claim. Provide your mover with
any shipping documents and other information
requested. You must insure that your mover or his
agent receives your claim within 90 days of
delivery of the shipment. If your mover does not
receive the claim on time, your claim could be
denied. If your claim involves damaged goods, you
should preserve the containers and any damaged
goods so your mover may inspect them.
Mover’s Response to a Claim
Your mover must contact you within 20 days
(excluding Sundays and holidays) of receipt of your
written claim. Your mover has a right to inspect
containers or damaged goods within 30 days of
receiving your claim. Your mover must pay or deny
your claim, or make a firm settlement offer, within 90
days of receiving your claim. If you are not satisfied
with your settlement, you can contact TxDOT for
mediation or you may pursue the claim in a court of
law. Some movers may have mediation or binding
arbitration programs. Before using a program of this
type, be sure to determine if it restricts your right to
pursue your dispute with TxDOT or through legal
action.
Mediation by TxDOT
If you wish to file for mediation through TxDOT, you
must submit your request within 30 days after any
portion of your claim is denied. Additionally, if your
mover has not paid or denied your claim or made a
firm settlement offer within 90 days of receiving your
claim, you have 30 days to request mediation
through TxDOT. The mediation will be held by
telephone conferences, by written submissions, or
in person at TxDOT facilities in Austin, Texas. The
cost of the mediator is paid by TxDOT. If you and
the mover agree to a solution to your claim during
mediation, your dispute may be resolved. If you and
your mover do not reach an agreement through
mediation, you may pursue your claim through a
court of law.
Contacting TxDOT
You may contact TxDOT at any time for information
on household goods moves within Texas. Claims
are filed with your mover, and TxDOT does not
settle claims. However, TxDOT can advise you on
the claims handling process and does coordinate
the mediation of disputes. If you have questions
about moving within Texas or wish to make a
complaint about a mover, you may contact TxDOT
at 1-800-299-1700 (Select Option 3) or through our
website at www.txdot.gov.
Movers who transport shipments across state lines
follow the guidelines of the Federal Motor Carrier
Safety Administration. You may contact the Federal
Motor Carrier Safety Administration at: Federal
Motor Carrier Safety Administration, 400 7th Street
SW, Washington D.C. 20590, or by telephone at
1-800-832-5660.
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| or Call Us at 972 423 7711 |
| Your Rights and Responsibilities When You Move in Texas An official Texas Department of Transportation (TXDOT) document intended to assist consumers with household goods movers. For the complete rules and regulations, Please visit www.txdot.gov or call 1 800 299 1700 |